Privacy Policy

Alectra Gas is committed to protecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what personal information we collect, why we collect it, and how we use and protect it.

1. Information We Collect

When you place an order or contact us, we collect only the personal information necessary to provide our LP gas delivery and cylinder exchange services. This may include:

• Your full name
• Contact number
• Delivery address within Pretoria
• Order details (cylinder size and quantity)
• Payment card type (we do not store card numbers)

2. How We Use Your Information

Your personal information is used for the following purposes:

• Processing and delivering your gas cylinder order
• Confirming your order and providing delivery updates
• Responding to enquiries or complaints
• Improving our services and operations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Payment card details are processed securely at the point of delivery and are never stored on our systems.

4. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes described in this policy, or as required by South African law. Order records may be kept for up to five years for accounting and compliance purposes.

5. Cookies

Our website may use basic session cookies to improve your browsing experience. These cookies do not collect personally identifiable information and can be disabled or cleared at any time through your browser settings.

6. Your Rights Under POPIA

In accordance with POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Object to the processing of your personal information

To exercise any of these rights, please contact us directly at 074 512 4065.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at 074 512 4065 or visit our Contact page.